Shipping

The delivery time for your Go Pharm Giftware order depends on the shipping method and your location. Here’s a general guideline:
- Standard Shipping: Orders will typically be delivered within 5–7 business days after dispatch, depending on your location.
- Express Shipping: Orders sent via express post usually arrive within 1–3 business days, depending on your location.
Please note that delivery times can vary due to factors such as distance, weather conditions, and the volume of parcels with Australia Post. We recommend tracking your order for real-time updates.
We aim to ship orders on the same day they are placed. If this is not possible, your order will be shipped the following day.
Go Pharm Giftware is not responsible for any delivery delays once your order has been dispatched. If your order does not arrive, please contact us immediately.
Here’s a breakdown of our shipping costs:
Standard Shipping:
- Orders under $150: $12.50 flat rate
- Orders over $150: FREE standard shipping
Express Shipping:
- $19.95 flat fee for express postage
Note: Exclusions apply for heavy items, as indicated in our online store.
Yes, we offer FREE standard shipping for orders over $150 within Australia.

Currently, Go Pharm Giftware only ships within Australia. We do not offer international shipping at this time.
We do not accept liability for incorrect delivery addresses, but we will make every effort to accommodate any changes where possible. To avoid any delays or issues, please ensure your delivery address is correct when placing your order.

While we regularly update stock levels, there may be occasions when an item is sold out due to simultaneous orders. If this happens, we will notify you within one business day and provide an updated delivery time if the item can be re-ordered. If the item is not available for re-order, we will immediately notify you and process a refund.

You can request a refund within 30 days from when you received your purchase. To be eligible for a refund, the item must be unused, in the same condition you received it, and in its original packaging. Refunds will be processed to the original payment method once the item is inspected and approved.
Please note that delivery costs are non-refundable, and sale items are not eligible for refunds
You can request a refund within 30 days from when you received your purchase. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
You can receive a full refund for the cost of the item, provided the item meets the return conditions:
- The item must be unused.
- It must be in the same condition that you received it.
- It must be in the original packaging.
Please note:
- Delivery costs are non-refundable.
- Sale items are not eligible for refunds.
Once the return is approved and processed, the refund will be issued to the original method of payment. It may take 3-5 business days for the refund to appear in your account.
To return an item, please send us an email via the contact page of our website and let us know you'd like a refund. We will then provide you with return instructions and the return address.

If you are requesting a refund and your order did not qualify for free shipping (i.e., it was under $150 and incurred a shipping fee), the return shipping costs will be the responsibility of the buyer.
If the item is faulty or not as described, we would cover the return shipping cost. However, if it's simply a change of mind, the buyer would need to cover the return shipping.
If your order qualified for free shipping and you’re requesting a refund, the return shipping costs are still the responsibility of the buyer.
While the initial shipping was free, you will need to cover the cost of returning the item to us. If the item is faulty or incorrect, we will cover the return shipping.
Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Shipping & Delivery