FAQs

Shipping & Deliveries

All Goomalling Pharmacy / Go Pharm Giftware orders are shipped with Australia Post.

Orders under $150 will incur a flat rate shipping fee of $9.95. All orders over will receive FREE standard delivery.

We try our very best to get all parcels posted on the same day they are ordered, otherwise the next day they will be sent. 

 

Out of Stock

We will be updating our stock levels on a regular basis but there may be occasions that someone has purchased the same item that you have ordered at the same time. If this happens we will notify you within one business day and advise you of the revised delivery time if a re-order is available. If we cannot re-order we will immediately advise you and refund your money.​

 

Incorrect Address

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

 

Returns

We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. But we do understand that sometimes an item just isn't right for you. 

We have a 30 day returns policy from the day of purchase. 

To be eligible for a return, your item must be unused andin the same condition that you received it. It must also be in the original packaging. 

To complete your return, enclose a note with your order number and name. Once it is received, we will inspect the item/s to verify the condition and once approved, the refund will be processed. Delivery costs will not be refunded and return postage is at the buyer's expense. 

We are unable to refund items that have been used, damaged after delivery, if any attempt has been made to alter the item or if they have been dropped or broken.

Please ship to us in protective packaging as goods damaged in return shipping will not be refunded.

Refunds are made back to the method of payment used when you ordered. This can take 3-5 days to appear at your end but please feel free to contact us if you have any questions.


Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.